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Customer Success Manager

Belgium, Vlaams Gewest, GentCustomer Success

Job description

Officient has demonstrated product-market fit, growing in 4 years to over 22k+ customers. Our aim is to help HR create a better experience for all employees, providing tools to analyze and improve their human capital, while simultaneously reducing HR administration.

As part of the Customer Success Team, you will have a direct impact on the product evolution and on customer satisfaction. You will be the go-to person for our customers and you will make sure everyone knows how to work with our tool! 🚀

🤓 Main responsibilities

  • Help customers find their way through Officient by helping them through chat support, well-written help articles, informative webinars about certain topics,...
  • Make sure new customers experience the actual value of our product and make sure they do so from the start by giving a clear, kick-ass onboarding!
  • Build good relationships with the customers and stay up-to-date about their challenges, expectations and goals
  • Be the customer's voice and translate their needs into feature requests and improvements
  • Monitor and stimulate active usage of the Officient platform, to reduce churn
  • Keep track of customer satisfaction (NPS) and developing strategies to improve satisfaction

Job requirements

👂 Does this sound like you?

  • A first experience as Customer Support/Customer Success
  • High customer-centricity and natural enthusiasm
  • Planning and organizing capabilities
  • Passion for HR and/or software
  • Excellent verbal and written communication skills in Dutch and English

🤩 Amazing bonus points

  • Experience in HR Payroll
  • Experience in a SaaS environment

🤝 What's our offer?

  • High-impact position in a fast-growing company
  • The opportunity to shake up the future of HR with an innovative product
  • A competitive salary package that is Officiently optimized to your individual needs
  • Flexibility in working hours and location (remote work possible!)
  • Growth and mentoring by experienced colleagues

🚀 Excited?

Don't hesitate to apply! You can do so in Dutch, French or English. 👇

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation or any disability.