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Partner Success Manager

Gent, Vlaams Gewest, BelgiumPartner Success

Job description

Hello there 👋 Are you the new Partner Success Manager Officient is looking for? 👀

Officient has demonstrated product-market fit, growing in 5 years to over 22k customers. Our aim is to help HR create a better experience for all employees, providing tools to analyze and improve their human capital, while simultaneously reducing HR administration.

As a Partner Success Manager at Officient, you will establish and ensure successful relationships with our partners: payroll providers. In a role that combines account management, project management and change management, you'll have a central impact on the scalability of Officient towards thousands of additional end customers. 🚀

🤓 Main responsibilities

  • Position yourself as the go-to person for our partners
  • Ensure a successful implementation of Officient as an HR-tool for the partners’ end customers
  • Provide second line support for our partners’ employees
  • Track progress per partner via KPIs and conduct regular reviews
  • Guide change management, in cooperation with the partners' management, to support the partners’ employees (eg by developing workshops, individual sessions,...)
  • Work together with our Product team as you’ll be the SPOC for our partners concerning all product related questions and requests
  • Use a coordinated sales & marketing approach (incl giving demos) in collaboration with our Partner Account Manager to attract new end customers

Job requirements

👂Does this sound like you?

  • Prone to build and manage customer account relationships
  • Able to establish and optimize operational processes related to customer account management
  • Strong verbal and written communication skills
  • Proactive, problem-solving, action-oriented, open, curious and determined mindset

🤩 Extra bonus points if you have experience in...

  • The world of payroll providers and/or experience with various hr & payroll packages
  • Change management
  • Working at a fast-paced startup or in a SaaS environment

🤝 What's our offer?

  • Flexibility in working hours and location
  • High-impact position in a fast-growing company
  • Growth and mentoring by experienced colleagues
  • Competitive salary package that is Officiently optimized to your individual needs
  • Open, informal atmosphere

Did your level of excitement rise while reading this vacancy? 🤩

Do not hesitate to apply! You can do so in English, Dutch or French. We'll contact you soon ✉️

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation or any disability.