Product Analyst - HR, payroll & time tracking

Job description

A big part of Officient’s success and scalability lies in our collaboration with partners (payroll providers and other HR integration partners). To fuel our rapid growth, we are looking for a product analyst who is able to jump in and make an impact quickly. We want to make sure our partners and customers get the attention they deserve by gathering feedback from all sources and prioritizing our roadmap accordingly.

 

As a product analyst, your main responsibility is to gather product feedback and investigate the needs of the customers on a detailed level. You will be working with our partners on a daily basis, with a focus on getting an in-depth understanding of their problems. You will research feature requests and, in collaboration with the product designer, turn them into actionable feature descriptions for the development team.

 

Your main responsibilities:

  • Obtain, research, and prioritize product feedback from our partners

    • Meet with partners and gather feedback on a daily basis

    • Quickly research urgent support questions

    • Discuss prioritization of feature requests with partners

    • Research feature requests with attention to the governing payroll legislation

    • Translate requests into actionable, in-depth feature descriptions for the development team

  • Product management process

    • Collaborate with the product team to create and manage a detailed backlog; working with a product inbox (productboard) and feature requests (Slack, Intercom) on a day-to-day basis
    • Be a key member of the development process, including launching and testing the product
    • Communicate with both technical and non-technical team members as a subject matter expert

This way you will:

  • Ensure we’re building the right thing

  • Ensure partners and customers love our product and keep recommending it

  • Ensure partners and customers can voice their opinion and provide feedback

 

Requirements

  • Your experience

    • 2-3 years of experience in the HR-domain, preferably in a payroll context, for example as a payroll consultant, functional analyst or product manager
    • Strong organizational skills and ability to work autonomously 
    • Demonstrated ability to prioritize and shift across multiple projects
    • Customer and stakeholder empathy. You must be able to channel many points of view.
    • Fluent in Dutch and English. French and other language skills would be an advantage
  • Your mindset

    • Highly proactive, self-starting, action-oriented

    • Excellent communication, listening, facilitation, and negotiating skills

    • Problem-solving attitude

    • Driven towards milestones and targets

    • Growth mindset - open, curious, determined, quick to try new things

  • What are some amazing bonus points?

    • Experience in a fast-paced SaaS environment

    • Experience with time tracking solutions

Our offer

  • A competitive salary package that is Officiently optimized to your individual needs

  • Flexibility in working hours and location

  • Growth and mentoring by experienced colleagues

  • The opportunity to grow and learn within a fast-growing and innovative startup