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Tech Support Engineer

RemoteBelgium, Vlaams Gewest, GentDevelopment

Job description

Hi there πŸ‘‹ Are you the Tech Support Engineer Officient is looking for? πŸ‘€

Officient has demonstrated product-market fit, growing in 4 years to over 15k customers. Our aim is to help HR create a better experience for all employees, providing tools to analyze and improve their human capital, while simultaneously reducing HR administration.

As a Tech Support Engineer you'll be the first point of contact for our customers and partners to resolve technical issues. By combining your Technical and Customer Success skills, you'll have a direct impact on the quality of our product. πŸš€

πŸ€“ Main responsibilities

  • Take ownership of technical support issuesΒ 
  • Provide fast & efficient technical support to our customers and partners via Intercom or mail
  • Gather the necessary information for the reported issue and dive deeper for further investigation
  • Write knowledge based articles
  • Collaborate with the development team when the issue requires it
  • Develop and maintain an in-depth product knowledge
  • Act as a bridge between our Customer Success team and Development Team

Job requirements

πŸ‘‚ Does this sound like you?

  • Experience in an IT technical customer support role
  • Not scared of API calls, Postman, blobs of JSON and SQL
  • Analytical and problem solving
  • Good communication skills, both written and spoken
  • Growth mindset - open, curious, determined, quick to try new things
  • Dutch native level speaker and fluent in English

🀝 What's our offer?

  • Growth and mentoring by experienced colleagues
  • Flexibility in working hours and location (remote work is possible!)
  • High-impact position in a fast-growing company with and open, informal atmosphere
  • Competitive salary package that is Officiently optimized to your individual needs

Excited? Do not hesitate to apply!

You can do so in English or Dutch. We'll contact you soon βœ‰οΈ

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation or any disability. Direct employees only. No agencies.