Tech Support Engineer
RemoteBelgium, Vlaams Gewest, GentDevelopment
Hi there 👋 Are you the Tech Support Engineer Officient is looking for? 👀
Officient has demonstrated product-market fit, growing in 4 years to over 15k customers. Our aim is to help HR create a better experience for all employees, providing tools to analyze and improve their human capital, while simultaneously reducing HR administration.
As a Tech Support Engineer you'll be the first point of contact for our customers and partners to resolve technical issues. By combining your Technical and Customer Success skills, you'll have a direct impact on the quality of our product. 🚀
🤓 Main responsibilities
- Take ownership of technical support issues
- Provide fast & efficient technical support to our customers and partners via Intercom or mail
- Gather the necessary information for the reported issue and dive deeper for further investigation
- Write knowledge based articles
- Collaborate with the development team when the issue requires it
- Develop and maintain an in-depth product knowledge
- Act as a bridge between our Customer Success team and Development Team
👂 Does this sound like you?
- Experience in an IT technical customer support role
- Not scared of API calls, Postman, blobs of JSON and SQL
- Analytical and problem solving
- Good communication skills, both written and spoken
- Growth mindset - open, curious, determined, quick to try new things
- Dutch native level speaker and fluent in English
🤝 What's our offer?
- Growth and mentoring by experienced colleagues
- Flexibility in working hours and location (remote work is possible!)
- High-impact position in a fast-growing company with and open, informal atmosphere
- Competitive salary package that is Officiently optimized to your individual needs
Excited? Do not hesitate to apply!
You can do so in English or Dutch. We'll contact you soon ✉️
You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation or any disability. Direct employees only. No agencies.